Shipping Policy

At Banding2Gether, we want your shopping experience to be as smooth and enjoyable as possible. Our goal is to ensure that every order is processed and delivered to you in a timely manner, with a focus on quality service and customer satisfaction. Please read through our comprehensive shipping policy below to understand how we handle shipping, delivery, and related services.

Order Processing

Once you place an order with Banding2Gether, our team works quickly to ensure your order is processed as efficiently as possible. Our processing time is typically 1-2 business days (Monday to Friday, Pacific Time – PT). Please note that orders are not processed on weekends or holidays. Processing time may vary slightly depending on product availability, but we will notify you if any delays are expected.

Shipping Methods and Timeframe

We proudly offer FREE SHIPPING on all orders within the United States. To ensure the safe and prompt delivery of your kitchen essentials, we ship all orders via FedEx, a trusted shipping provider known for its reliability and fast service.

The transportation time is generally 5 to 6 business days (Monday to Friday, Pacific Time – PT). Please keep in mind that shipping times are estimates, and while we strive for timely deliveries, unforeseen circumstances such as weather delays or carrier issues may affect delivery schedules. We recommend keeping an eye on your tracking information for the most up-to-date details on your shipment’s progress.

Shipping Areas

Currently, we only offer shipping within the United States. We do not offer international shipping at this time, but we are working on expanding our shipping capabilities to serve customers outside the U.S. in the future.

Shipping Restrictions

While we are happy to ship to most U.S. locations, there may be some remote areas or specific addresses where shipping is restricted. We encourage you to double-check your shipping address to ensure that we can deliver to your location. If there are any issues with your address, we will contact you to resolve them as quickly as possible.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. This allows you to monitor the status of your package while it’s en route to your doorstep. You can use this tracking number on the FedEx website for detailed tracking information, including estimated delivery times and any delivery exceptions.

If you encounter any issues or have trouble tracking your order, please feel free to reach out to our customer service team at [email protected]. We will be happy to assist you.

Free Tax

At Banding2Gether, we do not charge any additional sales tax on your order. All prices displayed on our website include tax, so you can shop with peace of mind knowing that there won’t be any hidden fees at checkout.

Damaged or Lost Items

We take great care in packaging and shipping your items to ensure they arrive in perfect condition. However, in the unlikely event that your order is damaged during transit or if you experience a lost package, we are committed to resolving the issue quickly. Please follow these steps if you encounter a delivery problem:

  1. Damaged Items: If your order arrives damaged, please email us at [email protected] within 48 hours of receiving your package. Include photographs of the damaged item(s) and packaging, and we will arrange for a replacement or a full refund.

  2. Lost Items: If your package is marked as “delivered” but you have not received it, please check with neighbors or household members who might have received the package on your behalf. If the package is still missing, contact FedEx directly to file a claim. If the issue is not resolved with FedEx, please get in touch with us, and we will work with you to resolve the situation.

Returns & Exchanges

At Banding2Gether, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return window for most items, provided they are unused and in their original condition. Please follow these steps to initiate a return:

  1. Request a Return: Email us at [email protected] to request a return authorization. Be sure to include your order number and reason for the return.
  2. Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or damaged. We recommend using a trackable shipping service for returns.
  3. Refunds: Once we receive the returned item and confirm its condition, we will issue a full refund to your original payment method. Please note that shipping fees are non-refundable.

Exchanges are also available for defective or incorrect items. If you wish to exchange an item, please contact us within 30 days of receiving your order, and we will assist you with the process.

Shipping Insurance

While we take great care in ensuring that all packages are securely packed and delivered safely, we understand that sometimes things can go wrong during transit. To give you extra peace of mind, we offer shipping insurance on all orders. This ensures that in the event of lost, stolen, or damaged items, you can receive a refund or replacement.

If you wish to add shipping insurance to your order, simply contact us before completing your purchase, and we will provide you with the necessary details.

Contact Us

If you have any questions or concerns about our shipping policy or need assistance with any part of the shipping process, our customer service team is always available to help. You can reach us at:

Email: [email protected]

We appreciate your trust in Banding2Gether and are committed to delivering your home kitchen products with the utmost care and efficiency. Thank you for shopping with us, and we look forward to bringing your kitchen essentials right to your doorstep!